1. How can I place an order on www.divinedesdiamonds.com?
You can purchase any item with an “Add to cart” option online. Alternatively, you can complete your purchase by contacting our Client Relations Center.

2. How many items can I purchase in one order?
You can buy up to five creations in a single order. Please note the following limits:
– Only one limited edition creation per client.
– A maximum of two identical creations per client per year.
– A maximum of five creations per client per month.

3. What happens if a product is out of stock?
If a desired creation is unavailable, we recommend contacting our Client Relations Center for further assistance or you can submit a preorder.

4. How can I modify or cancel my order?
Our personal advisors are available to help you update or cancel your order via phone, email, or online chat.

5. Can I get a tax refund if I purchase online or by phone?
Tax refunds are not available for purchases made through the phone or website. Refunds are only applicable for purchases made in our exclusive boutiques.

1. What are the delivery options?
We offer delivery services across the UAE. Delivery options include:
– Standard delivery (1 to 5 business days)
– 2-3 hour delivery in Dubai for phone orders placed before 4:30 pm on business days
– Same-day delivery in Dubai (for orders before 4:30 pm on business days)
– Next-day delivery across all Emirates

Please note, we do not offer international delivery.

2. What are the delivery costs?
All deliveries are complimentary.

3. Can my order be delivered to my workplace or a hotel?
Yes, we can deliver to workplaces or hotels within the UAE. A signature and valid ID will be required at the time of delivery.

4. How can I track my order?
Once your order is dispatched, you will receive a tracking link via email. You may also contact our personal advisors by phone, email, or chat for assistance.

1. What payment options are available?
We accept the following payment methods for phone and online orders:
– Credit cards: Visa, Mastercard.
– Bank transfers
– Apple Pay and Google Pay
For further assistance, you can contact our Client Relations Center by phone, email, or chat.

2. Is my payment secure on www.divinedesdiamonds.com?
All transactions are secured using the HTTPS protocol and are encrypted for your protection. Additionally, payments made via credit card are further secured using the 3D-Secure protocol.

1. What is the return and exchange policy?
Creations purchased through our website or Client Relations Center can be returned or exchanged within 30 days of the invoice date, provided the following conditions are met:
– The item must be returned in new, unworn condition with all original packaging, accessories, tags, and documents.
– The creation must not have any personal engravings or modifications.
– Custom or special orders are non-returnable.

2. How do I return an order?
To initiate a return, please contact one of our client advisors. They will provide a return label via email and arrange a pick-up for your package.

3. When will I receive my refund?
After receiving your returned item, we will process your refund request. You will first receive a return confirmation, and after quality control, your refund will be processed within 14 days.

1. How will my Divine Des creation be delivered?
Every Divine Des creation is elegantly packaged in our signature box, reflecting the elegancy of the brand.

2. Can I include a personalized gift message?
Yes, you can include a personalized message with your order. You may Client Relations Center or in the blank card provided in the package.

1. Can I engrave my piece?
We offer engraving services for a selection of creations for orders placed within the UAE. Engraving may extend the delivery time.

2. Can I adjust the size of my Divine Des creation?
Divine Des provides an adjustment service to ensure a perfect fit, available for most creations depending on their design. Please contact Client Relations Center for assistance.

3. Is there a cost for adjusting a creation?
We offer complimentary adjustments for 12 months after purchase. Some adjustments may incur additional fees depending on the complexity of the request.

4. How long does it take to complete an adjustment?
Most adjustments are completed within two weeks, though the exact time may vary depending on the nature of the work required.

1. What should I do if I encounter an issue with my Divine Des creation?
If you have any issues with your jewelry, our advisors will assist you with the appropriate service. Alterations outside our workshops may risk damaging your creation.

2. How long will a repair take?
Repair times vary based on the complexity of the work. Your boutique advisor will provide an estimate, but a final diagnosis, cost, and timeline will be established by our workshop experts after examining your piece.

1. How can I select the correct size?
We offer size guides for motifs, as well as ring size guides to assist you in finding the perfect fit.

1. How can I ensure that my piece is an authentic Divine Des creation?
To ensure authenticity, we recommend purchasing directly from our official website. Each creation includes a certificate of authenticity. Authentication services are available through our Heritage experts. For more details, contact our Client Relations Center

1. Why create a Divine Des account?
Creating an account allows you to track your orders and speeds up future purchases by saving your personal details.

2. I forgot my password. How can I recover it?
Simply click the “Forgot your password?” option in the log-in section of the website, and an email with instructions will be sent to you.

3. How can I delete my Divine Des account?
You can request account deletion by calling our personal advisors or through our online form.

4. What is Divine Des’ privacy policy?
We collect information when you interact with us online, via phone. For details on how we use, share, and protect your data, please refer to our Privacy Policy.

5. What is Divine Des’ cookie policy?

Our digital platforms use cookies in line with our Cookie Policy, which explains how we collect, use, and manage personal information on our website and other platforms.